SLA based model for testing
Ramanath Shanbhag, Deputy General Manager - Testing Practice, Aztecsoft (a MindTree Company)
Background
How to use SLAs to assure customer comfort without risking excessive loss by the company? Customer engagement through SLAs is inherently risky due to the additional work that may be required to fulfill the commitments of the SLA. However, at times these are vital to gain customers’ confidence in our capabilities and accelerate trust in our relationships with first-time customers. Giving a customer the comfort feeling early in the relationship, providing assurance about what they expect, and a general commitment on how we would be conducting business can be leveraged through SLAs. Read More...
Speaker Profile
Ramanath Shanbhag, Deputy General Manager - Testing Practice, Aztecsoft (a MindTree Company)
Ramanath heads the Innovation and R&D, Delivery Excellence and Delivery Assurance activities of itest Practice. He has played key roles in business needs analysis, organizational assessments, assisting in building a Test Competency Center, testing, training, and consulting. His recent contributions have been Testers’ Toolkit and Test Quality Index prediction (TQIp) model, to name a few. He has exhibited thought leadership through external and internal evangelism like presenting papers at Conferences, and conducting Test Leadership Programs within the organization.
He is an active member of the Technology Solutions Group, and is involved in proposal creation and pre-sales presentations.
He also works towards promoting organic growth in-line with the company’s competency framework through effective training and talent transformation programs. He has expertise in incubating complex projects under the itest umbrella, and growing those engagements into large teams through delivery excellence and value-additions. He has been successful in growing many projects into Multi-Million Dollar engagements. Prior to joining Aztecsoft (a MindTree Company) he has worked with prestigious companies like Aditi Technologies, Microsoft Corporation, and Accord Software (a consultant to HP).