A Structured Approach to Software Support Management
PUBLICATION at STeP-IN SUMMIT 2008
Alok Sawhney, Mentor Graphics.
Lead or be Led - The role of Test Leadership
Conference Plenary at STeP-IN SUMMIT 2012 (February 2012)
Vinod Malhotra, Sr. Director, Misys
Do you feel your testing team is not getting enough respect from its peers? Does your testing team bear the brunt of working insane hours to catch up with late delivery of functionality? Does your team feel dejected when not all defects reported by it are fixed? Do you feel quality control is make-believe and products get shipped anyway on the promised dates? Do you scratch your head in disbelief when release dashboards blink green and the product bombs at customer sites?
Defect Prediction
Every organization has its quality goal defined and every project is targeted to achieve this goal, which comprises process and product measures. Defect planning is a critical process for projects to achieve its quality goal. The Quality goal is set in terms of delivered defect density. The aim is achieved by estimating the defects that would occur in various testing activities well before testing the product. The effectiveness of this approach depends on how well one can predict the defect levels at earlier stages of project.
Systems Thinking and its Applications in Testing
The area of Software Testing has acquired a wider horizon and significance, given the mission critical What is Systems Thinking?
System - an entity that maintains its existence through the mutual interaction of its parts.