"Web Performance Testing and Improvements using Six Sigma – Stories from Bing, Hotmail, MSN and Outlook"

Introduction

Quality is not just about having a defect-free product which meets the requirements. If your product or service is slow in responding to your user actions it will directly impact your product adoption and user satisfaction. Performance is often an implied need, and not normally stated explicitly; but the user expects it to be there and its absence will impact your business. With global users and mobile devices, performance testing becomes much more important and challenging.

A useful measurement to gauge performance is customer feedback - If the user feels the product is slow, your product is slow – no matter what process/tools you have used for performance. i.e. the Customer is always right. If you ignore your customer – they will ignore your product.

There is no silver bullet to this challenge; you can build a product which meets the performance expectations of users by planning it upfront, managing it with the right set of Metrics and leveraging Six Sigma techniques. It is about understanding your audience/users/customers – your product is used by experts, novices and executives – it is not only one or the other. Hence, your product should take care of performance for all of them.

Key benefits to the audience

The audience will understand performance in detail as well as:

• How to Measuring and analyze Live Site Performance
• Using Six Sigma Methodology to Systematically Analyze and Improve Performance
• Stories from Performance improvements in Outlook, Hotmail, MSN, Bing and Mobile

Intended Audience

• Software Engineers
• Performance Testers
• Quality Assurance Managers
• Development Manager

Content Flow

In this presentation, Mukesh will talk about Six Sigma techniques that can be used to improve the performance of your Web & Mobile Applications and how you can plan the right thing, do the right thing and get the right things for the right user at the right time – every time.

He will provide a demo, tools and techniques along with  metrics for managing the performance of your applications. He will also share his experience on how he used Six Sigma techniques in Microsoft to improve the performance of Bing, MSN, Messenger, Mobile, Hotmail and Outlook.

Speaker's Profile

Mukesh Jain, Principal Test Manager, Microsoft India R&D Pvt. Ltd.

Mukesh Jain is Principal Test Manager in Microsoft India R&D Pvt. Ltd. managing advertising engineering teams in Bangalore, India.

He specializes in inventing engineering processes to help manage and deliver high quality software and services. His passion is engineering excellence and he enjoys coaching engineers, managers and leaders to build high potential teams.

A well-respected member of the software engineering community, for the last 16 years, Mukesh has managed, trained, mentored, and coached hundreds of top professionals in the field. He frequently speaks at conferences and writes on software engineering, project management, quality assurance, testing, global development, and internationalization. Mukesh is the author of the books “Delivering successful projects” and “Web performance improvement”.

He has made invited conference appearances at PMI, CAI, QAI, BZMedia, ASQ, NASSCOM, STeP-IN, SPIN, SEI TSP, SEI SEPG, IEEE, PNSQC, iSixSigma, SQE/Better Software, ICFAI, ISSRE, etc. He is the recipient of multiple industry awards namely; QAI’s Project Management Leadership Award (2008), Best Six Sigma Black Belt by iSixSigma (2006), PMI’s Best Paper Award (2005), ASQ’s Quality Laureate award (2002), etc. He has also been on the advisory boards for Keynote Systems, PNSQC, IEEE, ISPI, ASQ, SEI & SPIN.

At Microsoft he is actively involved in developing innovative engineering methodologies and has led implementation of TSP, Six Sigma and defect prevention. He has been awarded the Leadership Award, Solution Excellence Award, Innovation Award, Quality of Service focus award, etc. He has managed quality for products like Outlook, Bing, Hotmail, MSN in the US for 12 years and has returned to India recently to manage Microsoft Advertising test teams in Bangalore.